Omnichannel refers to the use of "all channels".
It is a cross-channel business model for companies to improve the customer experience.
In omnichannel management, therefore, individual projects are carried out to increase the customer experience for the purpose of better customer loyalty and customer development towards becoming a product ambassador. This involves planning, managing and constantly monitoring all available physical sales channels (offline) and digital customer contacts (online) to achieve a consistent customer experience.
Our team at Avinci sees the combination of groundbreaking ideas and the latest AI technology to develop the potential, innovative and effective solutions that open up new perspectives for our customers.
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